Contact Us / FAQ / Customer Care

Our FAQ page is always evolving and being updated with answers to your questions. Your feedback is invaluable to us and we thank you for your support.

Contact us at :

  Creative Director  : Gabriella Sgrazzutti
  GIA Gemologist :  Jorge Pita
 Why is Spiritual Gloss jewelry more fair-priced than other luxury brands ?
Jewelry from other companies face a lot of markups. The brand who makes it, the retailer who sells it, and in some cases a licensing company who gets it there. All these entities take their cuts before a pair of 14ct Gold earrings even gets to market. The end result: overpriced (and not-that-great) jewelry.
Coming from a production background, we decided to go direct-to-consumer in order to offer high-end jewelry at a fair price.
Since we only sell directly to our customers on, our jewelry doesn’t have all of those markups driving up the price, so we can bring you higher quality (that we can guarantee) at much lower prices.

 How much is shipping to my country?

To make things easier for you, we are currently offering free USPS First Class shipping (3-5 Business Days) on all US orders! No discount code is required - the shipping fee will be deducted at checkout.
The shipping fee is charged based on the subtotal before taxes and discounts. For Canada and United States, depending on the postal/zip code provided, we are offering both expedited (currently free!) and express shipping. Simply enter your shipping address and the available options will appear in the next step!


United States
Orders above $100: Free expedited shipping OR $5 flat rate for express
Orders below $100: $10 flat rate for expedited shipping OR $15 flat rate for express

Canada, Australia, UK, Europe, Other International
Shipping will be calculated at checkout

 Will duties apply?
Orders received outside of the US may be subject to customs tariffs governed by local authorities. We do not receive these funds and are not responsible for paying such charges. Those funds go exclusively to your local Government.
 Where is my order?
Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. 


 What's your return and exchange policy?


During the Covid-19 restriction there will be no exchanges or refunds due safety and Hygiene measures. Unless you receive a defective factory item, under this case your item will be replaced for a new one.


 Engraved and Monogrammed Products

All items that are engraved or monogrammed are not eligible for a return at any time and are final sale.

  Can I cancel/return a preordered item?

Items purchased during a preorder period are not eligible for refund, store credit or exchange. We also cannot cancel orders that are placed during a preorder period at any time prior to shipping. Why? We operate on limited inventory and preorder periods are a “last chance” for those items. Once they sell out, they won’t be returning to our website so we’re not able to accept returns.

 How long will it take for my order to ship?

The shipping and processing times depend on the items you're ordering. The status of each product (backordered, made to order or in stock) is indicated on each individual product page, as well as the estimated shipping date.

PRE SALE: we don’t have it on hand yet but it’s coming soon! You can still purchase it in this state, be sure to note the estimated shipping date.
Made to order: our jeweler needs to craft the piece for you once you order, it can take a bit more time to receive this type of product. Be sure to note the estimated shipping date on the product page so you can plan accordingly.
IN STOCK: it’s in our facilities and ready for a new home! Shipping timelines are usually within 3 business days from today's date, but be sure to note the estimated shipping date on each individual product page. You'll see it above the "Add to Bag" button. 
If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date. Use this rule to determine your shipping date: if the difference between the dates is more than 8 business days, the order will be split in two. If the difference is less than 8 business days, it will be shipped together once all items are available (on the latest shipping date). Keep in mind that only orders shipping within Canada or the US are eligible for split shipments. Your estimated shipping dates will also be noted in your confirmation email once the order is placed!


 I have received a damaged/defective item. What do I do?

Spiritual Gloss manufactures products to the highest of standards. Your items may have minimal natural wear and tear during the manufacturing process.
Each item is quality checked prior to shipping and handled with love and care until it reaches you. If you believe you’ve received a damaged or defective item, please contact our Member Care team and be sure to include the following information:
- The original order number & your current shipping address
- Photographs of the defective or damaged item
- Description of how the product arrived (damaged box)
- The moment when you noticed the damage (at arrival, the following day, etc.)
We’ll respond as quickly as possible and make it our priority to resolve this situation as soon as possible.