Returns & Refund Policy

 We want you to have an awesome experience, and we're not just talking about all the compliments you’re gonna' get with your badass Jewelry pieces, we also mean the entire process: from the moment you place your order, until you receive it, and even if you have to send it back (which we hope you don’t have to).

For that, we want you to have ALL THE INFO YOU MIGHT NEED. See below.

Contact us at : wehearyou@spiritualgloss.com
Call us on: +1.305.204.1092

 RETURNS REQUIREMENTS

  •  We want you to freaking LOVE your badass pieces, but if you don’t we’re going to make your return process sweet and simple.
  •  We accept returns for ONLINE CREDIT within 7 days from the date you receive your order.
  • There are NO RETURNS on EARRINGS for Hygiene reasons.
  •  Returns MUST be received UNDAMAGED and UNWORN.
  • ALL TAGS, including SPIRITUAL GLOSS tag MUST BE ATTACHED with our original tagging method. All RETURNS MUST FULFILL THESE REQUIREMENTS TO BE EFFECTIVE.
  •  Shipping fees are NOT refundable. The customer is responsible for shipping fees to send the order back. All return shipping charges MUST be prepaid. We DO NOT accept COD deliveries; they will be rejected.
  •  Your online credit must be used ENTIRELY in your NEW PURCHASE. Any remaining balance is NOT carried over.
  • We do not make refunds.
  •  Colors and Sizes may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Jewelry patterns may also vary. These situations do not qualify as defects or qualify for refunds. We check EVERY jewelry piece CAREFULLY before shipping therefore damaged merchandise is extremely unlikely. Returned items will be inspected for signs of wear or smoke, and if the item does not match the original condition, we won’t issue an ONLINE CREDIT.
  •  Damages must be reported within the same day of receiving merchandise or can’t be returned.
  •  A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.
  •  Please include your order invoice and reason for return with the merchandise for tracking purposes.

RETURNS PROCESSING TIME

Please allow 3-5 business days after we receive your package to process your ONLINE CREDIT. You will be notified via email when your return is processed and your ONLINE CREDIT issued.

 HOW AND WHERE DO I MAKE A RETURN?

Please include your order invoice and reason for return with the merchandise for tracking purposes.

Spiritual Gloss
3050 Indiana st 
Miami FL 33133
USA

 

*No Spiritual Gloss™ staff is available at this address

*The purchases made during the special offers have no return option.

 Please keep tracking number for your return package to monitor delivery status. We recommend shipping with insurance and keeping your shipping receipt until your return is processed. SPIRITUAL GLOSS is NOT responsible for damaged, missing or packages lost in transit.

CAN I SEND BACK ITEMS FROM DIFFERENT ORDERS?

Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders, as long as you include the corresponding order numbers for each item inside the package. We recommend printing out the invoice for each order online and including each form inside the return package.

LOST OR STOLEN PACKAGE

We ship via UPS, which provides secure, easy and trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

Once the carrier has a hold of the package we cannot be responsible for delivered items that have been lost or stolen.

CANCELLATION

We do not accept cancellations once your order has been placed.

ENGRAVING

We do not accept cancellations or store credit on personalized items once your order has been placed.